Returns Policy

What is our Returns Policy?

  • All UK customers must return their items within 14 days of the date shown on the dispatch note.
  • For all international customers, please return unsuitable items within 28 days of receiving your parcels.
  • Items must be unworn and unwashed.
  • Items must have all tags attached.
  • Items must be returned in their original packaging.
  • All customers must complete and insert the return slip when returning their items. 
  • All items purchased with a discount code or sale are ineligible for a refund and may be exchanged only. 

FAQ

What do I do if my item is faulty?

If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning via email: bradley@ilsarto.com

How long does it take to process my return?

We aim to process your return ASAP, but on occasions it may take up to 7 days for your refund to be processed after you have returned your item(s) to us.

What is our returns address?

IL SARTO
Unit 8 Norbury Court
Welcomb Street
Openshaw
M11 2NB